Senior People Manager (Maternity Cover)

  • Contract
  • London

Website Softwire





Job Title

Senior People Manager (Maternity Cover)

About the Job

Softwire is one of the UK’s leading digital technology consultancies, offering services in software engineering, design, innovation, cloud, mobile and data. We deliver high-profile and cutting-edge digital projects for household names across the public and private sectors.

Softwire was founded on one simple idea: if we can create the best possible culture and working environment then everything else will fall into place. And it seems to be working – We were recently voted number 1 company to work for in the UK at the Best Company awards, and we have a loyal and growing client base who trust us with their hardest problems and their mission critical projects.

We focus on creating a great culture and working environment and we are looking for people who share our core beliefs about what makes a great place to work:

  • That if a job is worth doing, it’s worth doing properly.
  • That work should be fulfilling but can also be fun.
  • That kindness matters and should be extended to employees and clients alike.
  • That by being trusting and trustworthy as an organisation and as individuals we can dispense with tedious bureaucracy and rules.
  • When you work with Softwire, you’re not only becoming part of a team with in-depth technical skills and delivery expertise – you’ll be working in a high-trust environment alongside skilled, kind, fun people who are passionate about creating amazing services and experiences that solve real problems.

In brief

Softwire is looking for a passionate and hands-on Senior People Manager to join our team for a 12-month fixed-term maternity cover with the possibility of becoming permanent. You will report to the HR Board Director. By combining strategic thinking with a hands-on approach, this new Senior People Manager will significantly contribute to Softwire’s success in attracting, developing, and retaining top talent.

The role

In this exciting role, you’ll lead and provide direct support to a fantastic team of 7 people (2 L&D, 3 HR, 2 Events). You’ll also oversee the performance ofthe Office Management team and the Kitchen team (10 people), helping them achieve their goals and addressing any challenges.

You’ll promote our culture through internal initiatives, optimise and streamline HR processes using established best practices, and facilitate practical solutionsto employee concerns. You’ll also be a trusted advisor, guiding employee relations and ensuring adherence to employment law.

In addition, you’ll cultivate a strong learning culture at Softwire, ensuring employees have the skills and knowledge they need to excel.

Main duties

It’s a busy, fast-paced environment offering plenty of variety. Your main responsibilities will include:

Employee Relations & Performance Management

  • Supervise all sickness management cases, providing support and guidance to managers.
  • Proactively identify performance gaps, collaborate with Head of Capabilities and Managers to develop effective develop improvement plans, and ensure consistent application of the internal performance management procedure.
  • With Head of Capabilities identify, develop, and retain top performers while proactively addressing potential flight risks.
  • Lead meetings on complex sickness and performance cases, working with Head of Capabilities and employees to find solutions and ensure adherence to company policies.
  • Maintain clear communication with the HR Board Director through weekly reports that provide data-driven insights on performance management, disciplinary actions, and absences. Proactively collaborate to develop and implement solutions that address these areas.

Learning and Development

  • Lead and empower the People, L&D and Events teams to foster a collaborative environment where your team can thrive and achieve their career goals.
  • Participate in creating new L&D OKRs (Objectives and Key Results) and developing innovative solutions with the team to achieve them.
  • Participate in developing and delivering high-quality internal learning materials, e.g. for new line managers and leaders.
    Collaborate with subject matter experts to ensure content accuracy and relevance.
  • Pilot and refine learning materials based on feedback from participants.

Recruitment & Onboarding

  • Lead hiring efforts for business teams, ensuring a smooth and successful hiring and onboarding experience.
  • Pay particular attention to senior hires, providing dedicated support in their first three months and building ongoing relationships.
  • Supervise all onboarding and offboarding and ensure these are delivered to the highest standards.

HR Policies & Compliance

  • Maintain and update HR policies and procedures to ensure alignment with current employment legislation.
  • Follow HR compliance best practice to ensure adherence to internal policies and external laws.

Experience and qualifications

You will be CIPD qualified with an extensive experience in a Senior HR role and a proven track record of success in a people-first environment.

Excellent understanding of the employment law, with a focus on areas like:

  • The Equality Act 2010 and its implications for the workplace.
  • Absence management procedures and regulations.
  • Performance management processes and best practices.
  • Disciplinary procedures and fair dismissal.

Grievance handling and resolution

  • You will have previous experience in L&D and a demonstrable track record of leading or contributing significantly to L&D initiatives.

Your Approach

  • You will be adept at working with various stakeholders, including senior managers and employees across all departments. Building strong relationships and fostering collaboration is key.
  • This role requires a proactive approach to identifying and resolving challenges related to performance, relationships, and people management.
  • You are passionate about driving positive change in HR practices and L&D initiatives. You enjoy bringing new ideas and processes while aligning them with the strategy and culture.
  • Overseeing multiple functions necessitates a keen eye for detail and a focus on efficient execution.
  • You possess good knowledge of L&D best practices and will empower the L&D team to implement effective internal programs through creative idea generation and execution.
  • Building a positive and supportive work environment is essential. You are approachable and genuinely interested in employee well-being.


  • Softwire operates transparent pay scales and a profit share scheme based on role level and overall company performance.
  • Base salary is based on experience in the role and ranges from £55,800 – £71,000
  • You can expect to receive an average of between (£6,500 & £15,750) in profit share depending on your experience and company performance. Over the last three years, this ranged between (£8,250 & £12,000).
  • Pension: Additional 5% of salary
  • 25 days annual leave (with the option to buy 10 and sell 5) and 3.5 days additional days off for company-wide morale activities.
  • Family friendly policy with enhanced parental leave pay.
  • Zero emission car scheme, cycle to work scheme, travel card loan scheme, free annual eye test, subscription to Headspace plus.
  • Time off for charitable activities and payroll charity donations.
  • Hybrid – 4 days in our Kentish Town office with 1 day from home.
  • Long service awards
  • AIG income protection with specific coverage requirements



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