Website The MDU
Company
The MDU
Location
London
Job Title
Head of HR Operations
About the Job
The Head of HR Operations will lead the HR Operations function and build efficient, scalable, and high-quality HR operational processes. The role oversees HR systems, governance, payroll, benefits, employee data management, and HR service delivery.
A member of MDU SLT; this is a strategic role to strengthen HR infrastructure, optimize workflows, improve service levels, and enable a seamless employee experience.
MAIN ACCOUNTABILITIES:
Key Responsibilities
HR Operations Strategy and Leadership
- Develop and implement a comprehensive HR Operations roadmap aligned to MDU goals and HR plans to build engagement, enhance performance, and shape our culture.
- Identify and resolve process gaps; drive continuous improvement and standardisation of clear and robust HR processes.
- Support the Admin Manager with end-to-end HR lifecycle processes, including onboarding, contractual changes, pay adjustment, absence management and offboarding.
- Support the HR BPs with development and delivery of Talent Development and Succession plans.
- Mentor and support junior members of the HR team.
HR Systems & Technology (HRIS)
- Oversee HRIS and technology, accountable for system enhancements and automation of HR processes.
- Drive digital transformation initiatives within HR, including self-service tools, workflow automation, and analytics. Ensure alignment and buy in from relevant stakeholders (e.g. Exec, SLT, Change).
- Partner with IT to ensure data integrity, security, and system compliance.
Payroll, compensation & benefits
- Support the Payroll Manager to ensure accurate and timely payroll processing across all business units/regions.
- Oversee employee benefit programmes, implementing new initiatives; own pension/benefits enrolment cycles and audits.
- Manage 3rd party relationships with brokers/vendors to ensure cost effective services
- Partner with Finance to support budgeting, cost forecasting, and reporting.
Employee Data & Compliance
- Manage employee records, data governance, and document retention policies.
- Provide reporting data as required to inform business and financial decisions and internal policies.
- Develop HR dashboards and analytics that provide actionable insights on workforce operations.
- Own contractor management and governance, ensuring compliance with IR35 rules.
- Partner with HR Business Partners (HRBPs) and leadership to influence decision-making through data trends.
- Support audit requests and be the HR owner for compliance reviews; e.g. Gender Pay Gap reporting
Cross-functional Partnership
- Collaborate with Legal, IT, Finance, and business leaders to support MDU priorities.
- Serve as an escalation point for operational issues and complex employee matters.
Education
- Bachelor’s Degree or equivalent (CIPD level 7)
Experience
- Significant experience in senior/leadership HR Operation roles
- Strong knowledge of UK employment legislation and HR best practice
- Proven experience implementing and managing HRIS systems
- Significant experience managing payroll interfaces and employee benefits
- Proven project management to deliver added value HR projects
Competencies
- Excellent stakeholder management with influential and motivational communication skills
- Team player mentality with a willingness to jump in and help where needed.
- Strong analytical mindset; comfortable with H metrics and dashboards
- Change agent, driving CI initiatives
- Comfortable to operate as a self starter and effectively in an ambiguous environment